Shipping policy

Shipping Policy

We offer **free shipping** on all orders!  

Your order will be shipped from France, and you can expect delivery within **5 to 7 days**. Please note that delivery times may vary depending on your location and any unforeseen circumstances. You will receive a tracking number once your order has been dispatched so you can keep an eye on its progress.  

If you have any questions about your shipment, feel free to contact us!

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at contact@smartfeedusa.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@smartfeedusa.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at contact@smartfeedusa.com.